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C-Stores Narrow the Gap with Restaurants for Key Metrics in Third-Party Delivery Study
Intouch Insight has released the second edition of its Third-Party Delivery Study, showing that food delivery continues to evolve. For the first time, first-party apps were measured alongside third-party platforms, and they're already firmly in the mix. Meanwhile, convenience stores are closing the gap with restaurants on key measures of customer satisfaction.
"Earning loyalty in delivery comes down to the details," said Sarah Beckett, Vice President of Sales and Marketing at Intouch Insight. "Our findings show that accuracy, speed...