Panera Tests New AI Technology for Drive-Thru Lanes
Beginning today, Panera Bread begins testing AI technology in drive-thru lanes with an aim to improve and enhance the guest experience. With support from OpenCity, select Panera bakery-cafes in the greater Rochester, NY area have implemented OpenCity’s proprietary voice AI ordering technology, called “Tori”, for drive-thru orders, with the goal of maximizing efficiency and increasing speed of orders. Guests at Panera Bread cafes in Greece, NY (800 Greece Ridge Center Dr) and Webster, NY (935 Holt Rd) are the first Panera locations to experience this drive-thru innovation...
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